Returns
Please read through our returns policy carefully as they are accepted upon your purchase here at Isuho.
Isuho has the final determination in all disputes, but will meet all of it’s obligations under consumer law.
Returns must be returned to us within 14 days of receiving your item. If your purchase contained a promotional or free item these items must be included within the return.
TERMS OF EXCHANGE
The item/s must be in original condition and in the original packaging. Please be sure to take care when trying on garments, as we do not accept garments that have makeup stains and/or smell of perfume or body odour.
Item/s must not have been worn, washed or altered in any way. Isuho has the rights to deny any item/s that aren’t returned in their original condition or smelling of body odour/perfume and it will be returned to the customer.
Pierced jewellery, hair accessories, lingerie cannot be returned for health and hygiene reasons. Swimwear can only be returned if the hygiene sticker has NOT been removed.
PLEASE NOTE: If any garments are returned that breach our returns policy, you will be invoiced for shipping costs to have these garments returned to you. Please be mindful of this and if you aren’t sure whether or not your return meets our criteria, please contact our customer care team. If any return shipping costs are left unpaid, the items will be donated after 30 days.
The item/s must be returned to the address provided by Isuho before the credit is processed.
Our returns address is stated on our returns form, please make sure to return it to this exact address, if it is shipped to any other address we will be unable to accept the return. The cost of the original freight and return to the warehouse will not be reimbursed or refunded as mentioned under the International Consumer Law. If the package does not reach us safely we will not be able to issue the refund. We recommend sending with a postal service with tracking to avoid any issues.
FAULTY ITEMS
If you receive a faulty product, you can email [email protected] for the product to be fixed under the Consumer Guarantees Act (CGA). If a product fault is minor and can be fixed, Isuho can choose to repair the item, replace it, or refund your money.
But if the fault is major, it’s your choice whether you opt for a replacement or refund. A major fault means a reasonable consumer wouldn’t have bought the product if they’d known about the problem.
Please note that differences in colour may occur due to variable factors including: the background colour, the lighting, and different computer monitors. Differences in colour not within the controllable range are not a quality issue.
WHY WE CAN’T EXCHANGE ITEMS?
Due to the fast turnover of stock, we cannot guarantee that we will have your preferred size/style in stock upon the items return nor can stock be reserved or put aside.
COST OF RETURNS
The shipping cost incurred by the customer for returning item/s are NOT covered or reimbursed by Isuho. Subject to our obligations under the Consumer Law for any return you will be responsible for shipping charges.
ORGANISING A RETURN
If you’ve met the above requirements please return your item/s with your returns form to the provided address on the form within 14 days. We will not be held liable for any item/s returned to a location other than the one we provide. We cannot process returns for online orders at any of our stores.
We try our hardest to turn your returns around as quickly as possible.
Please allow 2-5 business days for your return to be processed and for us to email you with your store credit. All store credits will be sent via email so please be sure to double check your email address.
REFUND POLICY
We do not have to give a refund if you change your mind about a purchase
— so please choose carefully. The sale is final unless the item breaches a guarantee under the Consumer Guarantees Act, as such we will provide a remedy as required by the Consumer Guarantees Act.
Return Address : UNIT 510 5/F.， KAM TEEM INDUSTRIAL BUILDING，135 CONNAUGHT ROAD WEST，SAI WAN HK